Solutions
Extended Business Office
Scale Your Revenue Cycle Without Scaling Your Overhead
Many healthcare teams struggle to keep up with billing, payment follow-ups, and unpaid claims. This leads to lost revenue and added stress. At J’S Vision Code, our Extended Business Office (EBO) solutions takes that weight off your team. We take care of insurance follow-ups, denied claims, and patient billing. You collect more money, stay on track, and avoid the overheads and the cost of hiring more staff.
Trusted by 1000+ Companies
Common Challenges in Revenue Cycle Operations
Healthcare organizations often face complex and recurring problems in the post-billing process:
High Volume of Unresolved Claims
Payers frequently delay or deny claims for reasons ranging from missing data to incorrect codes. Without dedicated follow-up, these claims may never get paid.
Denials and Appeals Overload
Denials from insurance companies are increasing, often due to minor issues. Without a strong appeals process, a large portion of revenue is written off.
Aged A/R and Backlogged Accounts
Accounts that age beyond 90 or 120 days become harder to collect and weaken your overall financial position.
Limited Internal Resources
Most in-house teams are not staffed to handle the level of follow-up, appeals, posting, and reconciliation needed for clean revenue performance.
Lack of Transparency and Metrics
When A/R work is spread across teams or systems, it becomes hard to track results, measure staff performance, or identify root causes of revenue loss.
High Volume of Unresolved Claims
Payers frequently delay or deny claims for reasons ranging from missing data to incorrect codes. Without dedicated follow-up, these claims may never get paid.
Our EBO Services
Our team monitors outstanding claims, communicates directly with payers, and ensures each claim progresses through the adjudication process. We track status, resolve rejections, and escalate unresolved issues.
We analyze denial codes, identify root causes, and submit well-documented appeals. Our team handles medical necessity, authorization, and coding-related denials. Appeals are submitted with supporting documentation to maximize the chance of payment recovery.
We process electronic remittance advice (835 files) with speed and accuracy. Our team matches payments with billed charges, identifies payer variances, and flags overpayments or underpayments for resolution.
We target aging claims in the 60-day, 90-day, and 120+ day buckets. Accounts are prioritized based on payer, balance, service type, and denial history. Our focused follow-up helps reduce stale A/R and recover overlooked revenue.
We manage early-out programs with patient-friendly workflows. Services include statement generation, call center support, SMS reminders, and digital payment options. All outreach is compliant and coordinated with your billing policies.
We provide access to detailed reports showing claim status, denial trends, cash recovery, appeal rates, and A/R aging. These reports are updated regularly and customized to your needs.
Who We Support
We work with a wide range of healthcare clients
Multi-specialty physician groups
Ambulatory surgery centers
Community hospitals
Behavioral health providers
MSOs & third-party billing companies
RCM outsourcing firms
Technology and System Compatibility
We securely access your environment using approved protocols, and all data handling meets HIPAA and HITECH compliance standards. Transactions follow ANSI formats, including 837 claim files and 835 remittances.
Performance Benchmarks We Target
At J’S Vision Code, we follow clear metrics that reflect revenue cycle health.
95%
60%
48 hours
25%-40%
7-10 days
98%
24/7
5 billion+
These benchmarks are tracked weekly and shared with you through regular KPI review meetings.
Some of our Other Solutions for optimizing your Revenue Cycle Management
Health Information Management
Extended Business Office
Analytics and Reporting
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“The team at J’S Vision delivers our coding files on schedule with very few errors. We trust them for both outpatient and inpatient work so we do not have to double check. That saves us hours each week.”
Dr. Raj Malhotra
“Working with J’S Vision feels like having our own coding department on call. They answer questions right away and update any files that need fixes. Their reliable service keeps our billing on track and makes audits smoother.”
Kara Simmons
“J’S Vision handles our toughest cases such as emergency visits and long term care with skill and care. Their notes are always clear so we rarely have to ask for more detail. Our staff now spends less time on paperwork and more time with patients.”
Thomas Griggs
“With J’S Vision, audit flags are a thing of the past. Their coding is correct the first time and they turn around any revisions within a day. Our audit scores have gone up and we have real peace of mind.”
Lisa DuPont
“The team at J’S Vision cleared our coding backlog and cut our billing cycle by two days. We have seen a steady rise in processed claims and a drop in manual rework. Our finance team loves their simple easy to read reports.”
Jordan Lee
Let’s Resolve Your Revenue Bottlenecks
Struggling with aged A/R, frequent denials, or backlogged insurance follow-ups? J’S Vision Code is ready to take on the work your internal team doesn’t have the time or capacity to manage.
Extended Business Office FAQs
Our EBO service covers insurance follow-up, denial management, appeals, payment posting (ERA/835), A/R cleanup, and early-out patient collections. We work directly in your existing systems and follow your internal workflows to support the full post-billing process.
Most clients are onboarded within 7 to 14 business days. We begin with a discovery session, map out your workflow, and start with a pilot batch of claims or A/R follow-up to show results before expanding further.
Yes. We work directly within your EHR, PM, or clearinghouse systems whether it's Epic, Cerner, Athenahealth, eCW, Kareo, or others. Our team is trained across multiple platforms and follows HIPAA-compliant access protocols.
All data handling follows HIPAA and HITECH standards. We use secure file transfers, role-based access controls, activity logs, and encryption. Regular audits are performed to maintain compliance and data integrity.
You’ll get weekly and monthly reports tailored to your needs. These cover claim statuses, denial reasons, A/R aging, recovery performance, appeal success rates, and other key metrics. We also provide dashboards if system integration allows.
Food for your Thoughts
“J’S Vision’s accurate coding cut our claim denials by half, and it freed our billing team to spend more time on patient care. Their clear reports show exactly where to fix issues. We receive payment faster with fewer questions.”
Emily Tran Director of Revenue Cycle Management